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May 11, 2010 • 2:00pm - 3:00pm
Presented by: Joylyn Conklin, Vice President, Black Consulting Services, Inc.
Your budget may be cut, but your customer’s expectations haven’t been. With the cost of losing 1 customer being 4 times higher than obtaining that same customer, it is financially imperative that you exceed their expectations.
Join us to learn proven customer service strategies that will create your competitive edge. Did you know that 7 out of 10 customers who switch to a competitor do so because of poor service? With statistics like that, now is the time to focus on establishing service standards and improving service behaviors.
In this interactive workshop, you will learn:
- To go beyond providing Customer Service and create Customer Loyalty.
- To identify and remove the barriers to exceeding Customer Expectations.
- To manage stress and help staff manage difficult situations effectively.
- How to inspire staff to provide beyond exceptional hospitality.
Your customer cannot “NOT” have an experience so learn how to make it a memorable one.
Once registered, you will be emailed instructions to join the webinar on May 11th at 2:00pm
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